Tasmanian Government Logo

Department of Justice

Mediation and dispute resolution

Building and construction

Building and construction

Consumer, Building and Occupational Services (CBOS) can provide information and in some cases help to resolve disputes with Building Practitioners about conduct and payment. However you should talk to a lawyer if you have a contract dispute.

For more information please refer to the Resolving building disputes web page on the Building and Plumbing Work website.

Energy

Energy

The Energy Ombudsman Tasmania provides a free, fair and independent dispute resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.

This service is provided by the Ombudsman Tasmania.

Fair trading

Fair Trading

Consumer Affairs and Fair Trading provides information and advice to consumers and traders on their consumer rights and obligations and also provides guidance on dispute resolution.

For more information about dealing with a complaint against a trader please refer to the Lodge a complaint web page.

Government

Government

Complaints and disputes with a local or state government authority in Tasmania are dealt with through the Ombudsman Tasmania. The Ombudsman’s role is to enquire into and investigate complaints about the administrative actions of government departments, local councils, state-owned companies and government business enterprises.

Before contacting the Ombudsman you should try to resolve the issue directly with the local or state government Agency. Complaints and disputes must be raised in writing and within two years of the issue occurring.

More information is available on the Ombudsman Tasmania website.

Magistrates Court

Magistrates Court

The Magistrates Court of Tasmania offers mediation and conciliation services as an alternative to going to trial.

Disputes under $5,000 are heard in the Minor Claims Division and automatically referred to conciliation as the first step.

Claims over $5,000 are subject to a directions hearing before Magistrate. A directions hearing clarifies the issues, ensures both parties are prepared, explores possibilities of settlement, offers alternative dispute resolution such as mediation and makes any other pre-trial orders which may be appropriate.

If parties cannot agree on settlement or alternative dispute resolution the case proceeds to Court. Before trial, the Court can order conciliation conferences to assist to settle the dispute. Conciliation conferences provide an opportunity to resolve the dispute by negotiating a mutually agreeable resolution or compromise.

In general, the Magistrates Court does not hear cases over $50,000 in value. However, if both parties agree this may be possible.

Visit the Mediation and Conciliation Conferences web page for more information.

Supreme Court

Supreme Court

The Supreme Court of Tasmania offers mediation as part of the civil litigation process. Under the Supreme Court Rules Part 20, a judge is able to direct parties to attend a mediation. Parties may also voluntarily participate in mediation.

Find more information on the Supreme Court mediation web page.

Victim/offender mediation

Victim/offender mediation

Victims Support Services is able to provide victim offender mediation where appropriate. Requests for victim offender mediation can be received from either the victim of the crime, the family of the victim and/or the offender.

For more information please refer to the Victim/Offender mediation web page.