Mediation and dispute resolution

Building and construction disputes

If you need information and support to help you resolve disputes with builders about their conduct and payments, Consumer, Building and Occupational Services can help you.

Go to the ‘Resolving residential building works issues’ information on the Consumer, Building and Occupational Services website.

For disputes about contracts, you will need to talk to a lawyer.

Business disputes

Business disputes can be resolved by either the Tasmanian Civil and Administrative Tribunal (TASCAT) or the Magistrates Court.

  • TASCAT resolves applications, appeals and other matters through mediations and conciliations and conducting hearings. For information about making an application to the Tribunal, what happens when a matter is with the Tribunal, decisions of the Tribunal and more, go to the Tasmanian Civil and Administrative Tribunal (TASCAT) website.
  • The Magistrates Court deals with civil law cases involving amounts of up to $50,000. For daily court lists for appearances in the Magistrates Court, information on going to court and more, go to the Magistrates Court website.

Energy disputes

If you need help to resolve a complaint with your natural gas or electricity retailer or distributor, the Energy Ombudsman Tasmania can help with free, fair and independent dispute resolution.

Fair trading

Whether you’re a consumer or trader, you’ll find information about consumer rights and obligations and dispute resolution on the Consumer Building and Occupational Services website.

Government disputes

If you haven’t been able to resolve a dispute or complaint with a state government department, state-owned company, government business enterprise or a local council, Ombudsman Tasmania may be able to help you.

Residential and retail tenancy disputes

You’ll find information and help to resolve disputes on the Consumer Building and Occupational Services website for:

Last updated: 2 October 2023