A Direct Personal Response (DPR) is a key element of the National Redress Scheme. It is an opportunity for you to engage with the institution responsible for your abuse. A DPR can include:
A DPR letter is a letter that:
A DPR is a private, facilitated meeting for you to meet with a senior government official to:
The DPR will be designed to best meet your preferences and needs. The DPR will involve you telling as much or as little of your story as you wish. The senior government official will then acknowledge and respond to your personal story.
You, a support person (if you choose to have one), a facilitator, a senior government official and, if you choose, the DPR contact person will be there on the day. Each person has an important role. Everyone will be working together to make the experience meaningful for you and safe for everyone participating.
You will be able to nominate a support person or persons to attend the DPR meeting with you. A support person may be a partner, trusted friend, family member or a counsellor. Their role is to provide you with emotional support before, during and after the meeting.
You can also elect to have a professional that is paid for by the National Redress Scheme as your support person. A list of those support services can be found at: www.nationalredress.gov.au/support.
The DPR contact person can also provide you with more information on professional supports.
The contact person will be your first point of contact and the person you go to with any questions or concerns. They will talk to you about your expectations for the meeting and make a note of any preferences you may have. The contact person will make the administrative arrangements for your DPR.
A trained facilitator will be present to support the DPR process. The facilitator will assist you to prepare for the DPR and ensure that your interests are the focus of the process. They will guide the discussion on the day and ensure any agreed actions or questions are documented and followed up. They will also check in with you afterwards.
A senior official is selected on the basis of their position and seniority. Other traits and skills such as empathy, sensitivity and specific training are also considered. We will take into account any preference that you may have, such as gender or cultural background and any other factors you think are important.
The senior government official’s role is to listen to your story and to respond on behalf of the Tasmanian Government. The response will include an acknowledgement and an apology.
A DPR contact person will be in regular contact with you in the lead up to the meeting. They will discuss with you what you would like to achieve by participating in the meeting. They will also work with you to plan the location, date, time and attendees for the meeting. Once agreed, we’ll provide the details of the arrangements in writing.
The facilitator will meet with you beforehand to assist you in preparing for the meeting. The facilitator will answer any questions you may have. They will assist you to identify issues and key parts of your story that you want to raise during the DPR. Your expectations for the day will also be discussed. This preparatory meeting usually takes between one to three hours.
The facilitator will guide the DPR meeting. You may choose to share your story and the impact the abuse has had on your life. The senior government official will then respond to your personal story. The response will include an acknowledgement and an apology for the abuse that occurred.
The meeting will take as long as you need but it usually takes one to three hours. You will be able to take breaks at any time. The senior government official may agree to follow up on certain matters. These are called follow up actions. The meeting itself is the intended outcome.
The facilitator will check in with you at the end of the meeting and again a few days later. The facilitator will ask you about your experience and if you need any further support. The DPR contact person will also follow-up with you as needed.
We’ll also give you feedback on the progress of any agreed follow up actions.
A DPR can bring up unexpected feelings. It’s important to ensure that you have personal and/or professional support in place to assist you. If you choose to, we can help you and your support person to access professional support in your area.
The Tasmanian Government has a dedicated space in the Hobart CBD to hold DPR meetings. We can assist you (and your support person) with travel costs and travel arrangements. You can also elect to have the meeting closer to where you live. The DPR contact person will discuss your needs and preferences with you.
Can I change my mind or delay the process?
Participating in a Direct Personal Response is always your choice. You can change your mind, slow the process down, or even take a break at any time. A Direct Personal Response is available up until the end of the Scheme on 30 June 2028.
We respect your privacy and the confidentiality of your personal information. We will only share your personal information if you agree or it is permitted by law. We can share your personal information if there is a threat to someone’s health and/or safety. Your personal information is protected under the Personal Information Protection Act 2004.
We are required to provide the National Redress Scheme Operator with de-identified statistical data. This includes the number and types of DPR’s delivered. You can request a copy of our ‘Privacy and Confidentiality’ policy for more information.
Your feedback is very important to us. A staff member will contact you by telephone to get your feedback once the DPR process is complete. You can choose to give written feedback if you prefer. We’ll also contact your support person.
You are not obliged to provide feedback. Your views will be very helpful in evaluating and improving our process. Your feedback is confidential.
If you have a negative experience with your DPR, please let us know. Your complaint will help us to continually improve what we do.
We encourage you to talk to the person involved to see if the issue can be resolved. Otherwise, you can make a complaint at any stage of your DPR via letter, telephone or email to:
Child Abuse Royal Commission Response Unit
GPO Box 825, Hobart Tasmania 7001
03 6165 4802
If you would like help to provide a written complaint, we will assist you. The complaint will be investigated as soon as possible. This may involve seeking further details from you or the other parties involved in your DPR.
You will receive the outcome of the investigation in writing. Your complaint is confidential. If you are not satisfied with the outcome of your complaint, you can contact the Tasmanian Ombudsman.
or telephone: 1800 001 170
Would you like more information?
If you have any questions or would like more information, please contact:
Child Abuse Royal Commission Response Unit
GPO Box 825, Hobart Tasmania 7001
Phone: 03 6165 4802
You can access support at any time from one of the National Redress Scheme Support Services by calling 1800 737 377
Phone: (03) 6231 0044
SASS provides24/7 support, face-to-face support, counselling, information and referrals, outreach services and telephone support.
Phone: 1300 364 277
Relationships Australia provide state-wide face-to-face support, counselling, outreach services and telephone support. 9am to 5pm Monday to Friday.
SAMSN is a not-for profit charity co-founded by male survivors and their supporters. They provide a range of support to male survivors and their supporters.
Phone: 1800 472 676
If you need immediate support, 24-hour telephone assistance is available through:
beyondblue: 1300 224 636
1800RESPECT: 1800 737 732
MensLine Australia: 1300 789 978
Lifeline: 13 11 14
Suicide Call Back Service: 1300 659 467
Information on other support services can be found at www.nationalredress.gov.au/support