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Most feedback has highlighted the inadequacy of the existing physical infrastructure to meet the needs of prisoners, visitors or staff.

The current visits facilities, for example, are seen as noisy, lacking support facilities (e.g. baby change area, toilets that can be used by visitors) and lacking the capacity to meet demand.

Similarly the existing prison was seen to have inadequate prisoner reception and assessment facilities.

Many different stakeholder groups identified some much needed facilities that are missing from the current service (e.g. a dedicated purpose built visitor reception area). A visitor's reception facility was seen as being an important first point of contact between the Prisons and the community.

The provision of parenting facilities and programs was an issue raised by a number of stakeholder groups. This was seen as particularly relevant to the women's prison.

There was a strong interest from many of those consulted in ensuring that the new prisons enable minimum security prisoners to be self catering as part of learning independent living skills. Disability access within prisoner accommodation and to the facility as a whole was raised as an issue and was a topic of consultation during the development phase.

Security and how it will be managed was also an important topic for many of those consulted. Most feedback indicated the importance of exploring the new technologies available to manage security in a modern prison facility.

Feedback about prisoner programs has emphasised the need to expand the range of programs being offered, the importance of particular specialist programs (e.g. sex offender programs, anger management, drug and alcohol programs), and the need to occupy prisoner time in a constructive manner. The importance of prisoners developing employment related skills was highlighted by a number of those consulted.

Another area highlighted was the need for Aboriginal prisoners to be linked into support, health and educational services appropriate to their needs.

Recreational activities for prisoners were identified by many stakeholders as an integral part of an overall program of daily or weekly activities. In particular it was seen as important to structure in appropriate physical spaces for informal recreation within each accommodation unit.

The feedback about the design of an operating model has largely focussed on the importance of having a cohesive overall program and an effective case planning process.

Stakeholder groups have suggested that the operating model needs to build in incentives for prisoners to move through the security classifications.

The importance of the Prison Service working closely with external service providers and support groups was emphasised and opportunities were identified for these groups to support the prison through fundraising and voluntary support.

Having in place effective pre-release planning was seen as critically important to ensuring that prisoners released have access to appropriate housing and other key services. Pre-release planning, along with the provision of appropriate programs, was also seen as being critical to addressing the current high rates of recidivism.

The need to create and maintain a positive, constructive teamwork environment within the new prisons was seen as important, as was addressing the prison 'culture' and staff morale within the facility.

Other issues raised included the need for the new prisons to have appropriate signage, good access footpaths and an increased level of car parking with separate staff and visitor parking areas.