Our organisation
Our mission
The Department will, in partnership with other organisations inside and outside government, contribute to a safer and more inclusive Tasmanian community by:
- promoting, maintaining, and enforcing rights and responsibilities
- facilitating the resolution of disputes
- supporting and monitoring the initiatives undertaken by the Courts, Tribunals and statutory officers who are linked to the Agency.
Our vision
The Department of Justice shares the vision of Tasmania Together:
"Together we will make Tasmania an icon for the rest of the world by creating a proud and confident society where our people live in harmony and prosperity."
Our values
This Agency (including its employees) will promote a workplace where:
- people are treated fairly and the diversity amongst our staff is encouraged and respected
- all staff are accountable for working to achieve the goals of the Agency
- on-going learning, creativity and participation are valued
- the provision of high quality and effective services is acknowledged as the focus of each working day, and staff are provided with the skills necessary to deliver such services
- the need to work cooperatively with others outside of our Agency is recognised and accepted
- all the dealings of the Agency are conducted with fairness and integrity
Customer service charter
To achieve our vision we will do our best to ensure that we will provide services that are:
- courteous
- timely and accessible
- accurate and delivered by knowledgeable staff
In doing this we are committed to:
- communicating with you about what we do and why we do it
- respecting your privacy and confidentiality to the greatest extent possible
- always using our names when talking or writing to you, so that you can contact us easily
- when appropriate, referring you to another agency if we are unable to provide the service you need
- advising you on waiting times for services
- keeping you informed on the progress of your enquiry
To help ensure that service meets the highest standards we will encourage our staff by:
- valuing their participation and encouraging their contribution by the establishment of regular and open communication channels
- valuing, recognising and fostering professionalism at all levels
- valuing and encouraging imaginative and creative approaches to problem solving
- encouraging and fostering assumption of responsibility for identifying, anticipating and meeting clients needs
We are committed to answering your requirements of us promptly. As we are such a diverse agency located through the State our response times will vary from area to area. To assist you when you deal with any part of the agency we will tell you what service delivery times apply.
There are some things you can do which will help us to help you:
- tell us precisely what services you want from us so that we can direct you quickly to the appropriate area of the Department
- notify us promptly of any change of address or change of circumstances
- if asked for further information to enable us to assist you, provide the required information as soon as practicable
- make suggestions as to how we can improve our services to you
We are constantly working to improve our service to you. We will actively seek comments through customer satisfaction surveys and other methods of consultation. We will also ask people outside the Department of Justice to provide independent evaluation of our services.
We are promising to do our best to "do it right". Realistically, we'll sometimes "get it wrong".
If you are not satisfied with our service you can:
- discuss your concerns with the staff member you are dealing with
- request to speak with a more senior manager.
