Our organisation

Our Mission

The Department of Justice works with the Tasmanian community to achieve a just and safe Tasmania by providing an equitable and accessible system of justice and regulation in which rights are promoted, respected and protected, and responsibilities fairly and justly enforced.

The Department of Justice shares the vision of Tasmania Together:

"Together we will make Tasmania an icon for the rest of the world by creating a proud and confident society where our people live in harmony and prosperity." 

Our Values

Those who have dealings with this Department can expect those dealings to be characterised by:

•   integrity  - We will behave with integrity;
•   respect  - We will respect others;
•   accountability - We will be accountable for our actions and decisions;
•   creativity - We will seek to solve problems creatively; and
•   cooperation - We will be cooperative, inclusive and open in our dealings;

Our Key Strategic Issues

This Department is committed to activities and initiatives which will address four key strategic issues:

1. Increasing safety in the Tasmanian Community
2. Enhancing the rights and responsibilities of the Tasmanian Community
3. Improving the effectiveness of services delivered to the Tasmanian Community
4. Enhancing Tasmania's regulatory framework

Further information on the implementation of these Key Strategic Issues is available in the Department of Justice Corporate Plan.

Department of Justice Corporate Plan 2010 to 2015 

Customer service charter

To achieve our vision we will do our best to ensure that we will provide services that are:

• courteous
• timely and accessible
• accurate and delivered by knowledgeable staff

In doing this we are committed to:

• communicating with you about what we do and why we do it
• respecting your privacy and confidentiality to the greatest extent possible
• always using our names when talking or writing to you, so that you can contact us easily
• when appropriate, referring you to another agency if we are unable to provide the service you need
• advising you on waiting times for services
• keeping you informed on the progress of your enquiry

To help ensure that service meets the highest standards we will encourage our staff by:

• valuing their participation and encouraging their contribution by the establishment of regular and open communication channels
• valuing, recognising and fostering professionalism at all levels
• valuing and encouraging imaginative and creative approaches to problem solving
• encouraging and fostering assumption of responsibility for identifying, anticipating and meeting clients needs

We are committed to answering your requirements of us promptly. As we are such a diverse agency located through the State our response times will vary from area to area. To assist you when you deal with any part of the agency we will tell you what service delivery times apply.

There are some things you can do which will help us to help you:

• tell us precisely what services you want from us so that we can direct you quickly to the appropriate area of the Department
• notify us promptly of any change of address or change of circumstances
• if asked for further information to enable us to assist you, provide the required information as soon as practicable
• make suggestions as to how we can improve our services to you

 We are constantly working to improve our service to you. We will actively seek comments through customer satisfaction surveys and other methods of consultation. We will also ask people outside the Department of Justice to provide independent evaluation of our services.

We are promising to do our best to "do it right". Realistically, we'll sometimes "get it wrong".
If you are not satisfied with our service you can:

• discuss your concerns with the staff member you are dealing with
• request to speak with a more senior manager.