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Department of Justice

Product Recall - Infinity Brand Electrical Cable

Orange and white cables with hand touching and text saying get your cable checked

Infinity cable - what Tasmanians should do

Consumer Building and Occupational Standard's, Electricity Standards and Safety unit has issued this advice to those who have purchased or have had an electrical contractor install Infinity brand electrical cable during 2013.

On 27 August 2014 the Australian Competition and Consumer Commission (ACCC) issued a recall of all Infinity brand electrical cables sold throughout Australia.

What is it?

Infinity electrical cable is clearly marked with the word INFINITY along the length of the cable.

The cable was supplied in Tasmania between September and October 2013 through Mitre 10, Home Timber and Hardware, Plants Plus and Thrifty-Link Hardware.

The affected cables include all sizes and configurations of white 230 volt TPS and Orange Round Infinity power cables. Olsent brand power cables sourced from Infinity Cable Co Pty Ltd are also affected however there is no evidence so far that suggests this cable was sold in Tasmania.

Nationally recalled Infinity brand electrical cable

What is wrong with it?

There is a real risk of electric shock or fire.

Testing has revealed the cable failed electrical safety standards due to poor quality plastic insulation coating.  The cables will degrade prematurely and if the cables are disturbed, the insulation could break and expose live conductors.

The cable will age at different rates according to where it’s situated and what electrical load is placed on it (i.e. how much current is drawn through the cable). Expert advice is that we will start to see evidence of this cable becoming brittle from around 2016.

What should you do?

If you have had electrical wiring work done during or after September and October 2013, you need to contact the electrical contractor to confirm whether Infinity cable was used.

If you purchased Infinity brand cable during the relevant periods you need to contact the cable supplier who will arrange for an inspection of your wiring and remediation of any installed Infinity cable that they supplied.  This will be free of charge to the consumer.

Tasmanian Electrical Safety Law

In accordance with the Tasmania electrical safety legislation, if Infinity cable has been installed, it must be removed and replaced by a licensed electrical contractor under the safety recall.

Important Safety Note:

Consumers should not attempt to inspect or replace cables themselves.

If you are uncertain if Infinity cable was installed, you can arrange for a licensed electrical contractor to inspect your wiring. This inspection is at your own cost.

If you have any unused or removed Infinity cable, return this to the cable supplier for a full refund or replacement.

The ACCC recall notice for the national recalls is available at www.recalls.gov.au

All electrical work in Tasmania must be performed by suitably licensed persons.