Department of Justice
It is important that you talk to us and discuss your complaint with Consumer, Building and Occupational Services Dispute Resolution and Compliance staff before you lodge a complaint.
As the complaint process is a disciplinary process under a code of conduct, the Director is unable to:
Once a complaint is lodged with the Director of Building Control, the complaint will go through an initial assessment process.
The initial assessment includes:
If the complaint is accepted, the Building Practitioner will be notified and sent a copy of the complaint along with any documents included.
An investigation will be undertaken as soon as practicable and both parties will be notified of the outcome of the investigation. The Building Practitioner will be provided with details of appeal rights.
Upon completion of an investigation, the Director will make a decision as to whether a practitioner is guilty or not guilty of unsatisfactory professional conduct or professional misconduct. If found guilty, a range of penalties can be imposed. Penalties include;
If a practitioner's licence is suspended or cancelled, the Director also has the authority to publish the details relating to that suspension or cancellation.
The Building Practitioner has a right to appeal the Director's decision.